Hospital Collections Customer Service Representative

UCLA HEALTH

Responsibilities
As the Hospital Collections Customer Service Representative, you will:

  • Serve as a primary source for customer service assistance and ensuring customer satisfaction
  • Handle a high volume of incoming customer service calls in a call-center environment
  • Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
  • Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
  • Perform duties in the patient accounting systems
  • Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame

Note: This posted position is 1 of 3 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. 

Qualifications
We’re seeking an interpersonal, detail-oriented individual who:

  • Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
  • Able to prioritize assignments and multi-task in an accurate and prompt manner
  • Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
  • Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
  • Extensive telephone experience and experience dealing with the public
  • Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
  • Bilingual Spanish/English, preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

To apply for this position, please copy and paste the following link into your browser address bar:
https://ucla.contacthr.com/93665088