Hospital Collections Customer Service Representative


As the Hospital Collections Customer Service Representative, you will:

  • Serve as a primary source for customer service assistance and ensuring customer satisfaction
  • Handle a high volume of incoming customer service calls in a call-center environment
  • Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
  • Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
  • Perform duties in the patient accounting systems
  • Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame

Note: This posted position is 1 of 3 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. 

We’re seeking an interpersonal, detail-oriented individual who:

  • Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
  • Able to prioritize assignments and multi-task in an accurate and prompt manner
  • Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
  • Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
  • Extensive telephone experience and experience dealing with the public
  • Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
  • Bilingual Spanish/English, preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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